Drive new
revenues through Human Assisted Selling
Tech-Enabled*
Add 1:1 SMS Digital Clienteling sales help and watch your KPIs soar
Embrace the human side of commerce
The #1 platform for scaling connection between real product experts with online shoppers via SMS.
Sparking over 1 million relationships for customer-first brands
.png)
.png)
.png)
Ecommerce is far too self-serve
Sometimes your users want and need sales help, it’s time to give it to them
Capture lost conversions
According to Coresight Research, 59% of users come to your website with intent to buy, yet only ~2% make a purchase, we can help!
Invest in customer happiness and watch your KPIs soar
Advanced Tech + Humans:
Perfectly crafted for maximum effect
Stop hacking your sales help channel, super charge it so you can make this a material revenue growth channel
Dustin Hansen
Director of Customer Experience for Gathr Outdoors
"The onboarding process with Humankind was fantastic. They handled so much in the process, allowing us to "go live" quickly and efficiently. We saw nearly immediate results, to both conversion lift and our AOV. Humankind has without a doubt become an integral part of our mix."
Why Humankind:
A bespoke platform dedicated to digital clienteling
Purpose built to drive CVR, AOV, LTVs and real 1:1 relationships
Mix of Humans + Tech to drive scale and max profits
No Code launch, so get live in as little as 21 days
How it Works
Promotion and Personalized Questionnaire
CX differentiators are critical for eCommerce brands, especially where competition for new customers is high. The first step is to create awareness of the ability to text with an Expert from your brand. Our team will advise you where these promotional placements work best.
Once a shopper clicks on the promotion, they're taken to an on-brand questionnaire where we can gather information quickly.
The survey will help the brand-based expert make thoughtful, educated suggestions for the shopper. This information is also stored as zero party data and can be used for future segmentation and personalization across your tech stack.
Real-Time, 2-Way SMS Engagement
Based on the questionnaire, the expert, through SMS, will begin to create a meaningful relationship with the shopper and determine the best recommendations for them. The recommendations are handpicked, curated, products which will be displayed via a personalized, digital catalog.
The shopper will be able to view product details, as well as custom commentary from their brand-based expert. These products can then be selected by the shopper and added directly to their cart.
Post Purchase Engagement
In eCommerce, often times the journey ends with the transaction - but it shouldn’t. Insert paradigm shift here.
With text "the line is always hot", shoppers can easily stay close with their experts, stretching LTV with subsequent conversations and most of all, purchases.
Leverage our suite of marketing automation capabilities to help your experts get the job done, easily and scalably.
Integrate with Tools You Already Use
Powering ecommerce and telesales industries:
B2C eCommerce:
Bring a 1:1 sales experience alive and help your online customers buy more confidently
Automotive
A high-considered, confusing purchase can be made easier through a 1:1 engagement with an expert
Home Improvement/Security
Add a helpful, solution selling experience and drive more in home appointments
Insurance
Drive consumers to the right solution with a consultative approach in this intimidating category
B2B eCommerce
Business customers can’t afford to get it wrong, so enable them to purchase more confidently with an SMS salesperson
Telesales
Consumers increasing prefer text vs phone calls, so add SMS to reduce the friction and capture more leads
Who Uses Humankind
Andrea Moore
SVP of digital, ecommerce, consumer insights with NEST New York
“Humankind truly puts the customer front and center. The technology has allowed NEST New York to provide a premium, concierge-like shopping experience that our customers love engaging with. This is the level of personalization and attention that today’s shoppers are increasingly demanding.”
Dustin Hansen
Director of Customer Experience for Gathr Outdoors
"The onboarding process with Humankind was fantastic. They handled so much in the process, allowing us to "go live" quickly and efficiently. We saw nearly immediate results, to both conversion lift and our AOV. Humankind has without a doubt become an integral part of our mix."
Matt Blonder
President, Global eCommerce at Wolverine World Wide
"Humankind’s platform offers a scalable, simple and much-needed solution; they have created an innovative way to bring the in-person shopping experience online. Above all else, the platform provides an exceptional shopping experience for our deeply valued consumers. I haven’t been this excited about a new piece of e-commerce technology in quite some time."
For people who care about producing predictable conversion
Ready to Explore Conversational Commerce?
Learn more about how the Humankind platform can boost re-engagement, retention, and revenue.
Book a Demo